Refund & Billing Policy

Effective date: August 21, 2026
Last updated: August 23, 2026

This policy supplements the Terms of Service and explains how billing and refunds work for [Product Name], operated by [Company Name] ([company address] · EIN [EIN]).

[Product Name] is a business-to-business (B2B) digital / website-intelligence service. It is not a consumer retail product.

1. How billing works

1. Customer selects a plan on the Pricing page and completes checkout.
2. [Product Name] issues an invoice showing the amount due, currency, due date, and local bank-transfer payment instructions (for example ACH, Faster Payments, Interac/EFT, or SEPA, depending on region).
3. Customer pays using the instructions on the invoice and includes the payment reference where applicable.
4. Customer may optionally notify us that payment was sent (and attach remittance details) to help us match funds faster.
5. Access unlocks, or continues, once we confirm matching payment. Temporary limited access may be granted in good faith while a transfer is in transit; full entitlements apply once payment clears.

2. Recurring plans

Recurring (monthly) plans continue until cancelled. Customer is responsible for paying each invoice by its due date. We may send reminders and may suspend access for invoices unpaid more than 7 days past due, without waiving any amount owed.

3. Cancellation

Customer may cancel a recurring plan at any time by emailing [support email]. Cancellation takes effect at the end of the period already invoiced and paid. We do not provide prorated refunds for unused time in a paid period.

4. Refunds — non-refundable

All fees for [Product Name] plans and deliverables are non-refundable once payment has been received and (a) account access for that period has been unlocked or continued, or (b) we have begun preparing a one-off deliverable (such as a Signal Audit).

We do not offer a free trial refund window or a cooling-off refund. Because these are B2B digital services and professional deliverables that incur real cost to provide, purchases are final except as stated below.

Limited exception — billing errors only

If Customer believes it was billed in error (duplicate invoice, wrong amount, or confirmed double payment), contact [support email] within 30 days with the invoice number and remittance details. We will investigate and refund any confirmed overpayment to the originating account or method. That is not a “change of mind” refund.

Evidence guarantee

Every claim in a delivered report carries its source and its timestamp and is independently verifiable. If you identify any single claim in your report that is factually incorrect and cannot be substantiated by the evidence attached to it, we will refund your payment in full on request. Email [support email] within 14 days of delivery with the invoice number and the claim you are disputing.

One-off deliverables (e.g. Signal Audit)

Because these are bespoke, work-performed deliverables, they are non-refundable once preparation has begun, except where the finished deliverable materially fails to match its advertised description due to an error on our part — in which case we may, at our option, re-perform the work or refund.

5. Chargebacks

If Customer disputes a payment with their bank or payment provider without first contacting us, we may suspend the account and contest the dispute with evidence of delivery and these Terms.

6. Contact

[Company Name] ([Product Name])
Email: [support email]
Address: [company address]
EIN: [EIN]